Privacy Policy

We respect the privacy rights of our customers and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.

What do we collect?

We collect personal information about you when you register or subscribe, place an order, use our online services, interact with us via social media, ask for information or assistance, give us a review or feedback, comment on any blogs or articles featured on our site, attend an event that we organize or enter special promotions. By registering, subscribing or using our services you agree to the use of your personal data in line with this policy. The information we collect and hold about you may include your name, email address, phone or mobile phone numbers, shipping and billing address, IP address, shopping history, date of birth, password details and any other information you may give us.

How do we use information we collect?

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy. If you use any of our services, we will record your personal details. Your information will be used to provide the products, services or information you have asked for. We may use it for several purposes, including: accounting, billing, reporting, audit, credit checking or screening, authentication and identity checks, credit or other payment card verification, debt collection, advertising and marketing for us, customer care, where required by law or in connection with legal proceeding or disputes and any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “Who do we will share your personal information with”. We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when you visit our website, you don’t miss offers and information that might interest you. If you give us feedback, we may use it to improve our services. If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook or Twitter, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

What about cookies?

We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

The cookies used on our website

Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Website functionality cookies enable you to browse our online services and use features such as shopping baskets and wish lists. We use website analytics cookies to measure and analyse how our customers use online services. This allows us to continuously improve our online services and your shopping experience. When browsing or shopping online, our online services will remember preferences you make such as your user name, language and location.

Who do we share your personal information with?

 We may pass your information only onto one of the following organisations: credit reference or fraud prevention agencies, which may keep a record of that information and regulatory bodies, government and enforcement agencies, such as the police. We may receive requests for information from government departments and if this happens and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

How can you check your personal information and keep it up to date?

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please log into the site using the “Sign In” menu, your personal information will be made available for review and change in the “My Account” section. Only you and upon your request our Customer Care team, may access your personal data from our online services using your user ID and password.
If you prefer, you may contact us by email at customercare@artofhealthyskin.com and we will amend your personal details.

How do we protect information you provide us with?

We will take reasonable care to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

Our right to change privacy policy

We may update privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.