What do we collect?
We collect personal information about you when you register or subscribe, place an order, use our online services, interact with us via social media, ask for information or assistance, give us a review or feedback, comment on any blogs or articles featured on our site, attend an event that we organize or enter special promotions. By registering, subscribing or using our services you agree to the use of your personal data in line with this policy. The information we collect and hold about you may include your name, email address, phone or mobile phone numbers, shipping and billing address, IP address, shopping history, date of birth, password details and any other information you may give us.
How do we use information we collect?
What about cookies?
The cookies used on our website
Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Website functionality cookies enable you to browse our online services and use features such as shopping baskets and wish lists. We use website analytics cookies to measure and analyse how our customers use online services. This allows us to continuously improve our online services and your shopping experience. When browsing or shopping online, our online services will remember preferences you make such as your user name, language and location.
Who do we share your personal information with?
We may pass your information only onto one of the following organisations: credit reference or fraud prevention agencies, which may keep a record of that information and regulatory bodies, government and enforcement agencies, such as the police. We may receive requests for information from government departments and if this happens and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.
How can you check your personal information and keep it up to date?
You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please log into the site using the “Sign In” menu, your personal information will be made available for review and change in the “My Account” section. Only you and upon your request our Customer Care team, may access your personal data from our online services using your user ID and password.
If you prefer, you may contact us by email at email@example.com and we will amend your personal details.
How do we protect information you provide us with?
We will take reasonable care to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.